Business WhatsApp management
One team for your calls and your WhatsApp
For most Sri Lankan businesses WhatsApp is now the main customer channel, and it is the one nobody owns. A dedicated agent answers it during agreed hours, using templates you approve.
What WhatsApp management covers
The same standard you would expect on the phone, applied to the inbox everyone checks and nobody owns.
- Incoming WhatsApp messages handled during agreed hours
- Replies sent using approved templates and instructions
- Important customer inquiries forwarded to your team
- A consistent, professional response standard maintained
- Communication records kept where your process requires them
- Message volumes and common questions included in reporting
Who needs it
- Businesses selling mostly through Facebook, Instagram or WhatsApp
- Teams where five people half-watch one business number
- Owners whose personal phone has become the customer service line
- Businesses replying hours late and losing the sale
- Anyone who cannot show what was promised to a customer last week
What Starliks handles
What the agent does with your inbox.
- Reading and triaging every incoming message
- Replying with the approved template for that question
- Sending price lists, catalogues and directions on request
- Capturing order or booking details in your agreed format
- Forwarding anything needing your decision, with context
- Following up on messages that went quiet
- Keeping the tone and format consistent
- Flagging complaints immediately
- Recording conversations where your process requires it
- Reporting on volumes, response times and repeat questions
- Suggesting new templates for questions that keep recurring
- Handing over cleanly at the end of each shift
What you provide
- Access arrangements for your business WhatsApp number
- Your price list, catalogue or product information
- The answers you want given to common questions
- Who receives escalations, and how fast
- The hours you want covered
What you get out of it
- Messages answered while the customer is still interested
- One consistent voice instead of five different ones
- A record of what was promised, and to whom
- Your personal phone back
- Repeat questions turned into instant answers
- Visibility of how many inquiries you actually get
Frequently asked questions
Do you use the official WhatsApp Business Platform?
The arrangement depends on your setup and is confirmed during scoping. We do not claim any official WhatsApp partnership.
Can you use our existing WhatsApp number?
That is the usual approach, and it protects the conversation history your customers already have with you. We confirm the practical arrangement during scoping.
Will replies sound automated?
Templates set the content and the tone, not a robot. The agent adapts them to the actual question, which is the whole reason a person handles the inbox rather than a bot.
Can you run WhatsApp campaigns too?
Yes, as a separately quoted additional service. Campaign messaging must run on a number you already use actively, because new numbers can be restricted by WhatsApp for campaign activity.
What happens to messages after hours?
We agree an after-hours message and a morning catch-up routine, so nobody is left without a reply overnight.
Get a WhatsApp management quote
Tell us how many messages you get and when they arrive.
The inbox everyone checks and nobody owns
Get a quotation for managed business WhatsApp handling.