Appointment confirmation
Fewer no-shows, without tying up your front desk
Confirming tomorrow's appointments is simple work that gets skipped whenever the day gets busy — which is exactly when it matters most. A dedicated agent makes those calls, every day, on schedule.
What appointment handling covers
The booking, the confirmation, the reminder, and what happens when someone cancels.
- Booking appointments from incoming calls and messages
- Confirmation calls ahead of the appointment date
- Reminder calls or messages on your schedule
- Rescheduling according to your rules
- Recording cancellations early enough to refill the slot
- Maintaining a callback list for slots that open up
Who needs it
- Medical centres, dental and diagnostic clinics
- Salons, wellness centres and service studios
- Consultancies and professional practices
- Service and repair businesses with site visits
- Education providers running consultations and trial classes
What Starliks handles
The routine, done the same way every day.
- Working from your booking list each morning
- Confirming date, time and location with each customer
- Reminding customers what to bring or prepare
- Offering an alternative slot when they cannot make it
- Recording cancellations immediately
- Calling the waiting list when a slot frees up
- Flagging repeat no-shows for your attention
- Sending WhatsApp reminders where preferred
- Updating your booking sheet or system
- Escalating anything urgent to your staff
- Reporting confirmed, cancelled and unreachable counts
- Tracking the no-show rate month to month
What you provide
- Your daily or weekly booking list
- How far ahead you want confirmations made
- Your rescheduling and cancellation rules
- What customers need to bring or prepare
- Who to escalate difficult cases to
What you get out of it
- A measurably lower no-show rate
- Cancellations known early enough to refill
- Front desk staff freed from the phone
- Customers who turn up prepared
- A written record of who confirmed
- A monthly view of how the no-show rate is moving
Frequently asked questions
How far in advance should confirmations be made?
Most businesses settle on one call the day before, plus a reminder on the morning for early appointments. We will suggest a pattern based on your no-show data and you decide.
Can you use WhatsApp instead of calling?
Yes, or both. Some customers respond better to a message; the script and channel mix is agreed with you.
Can you access our booking system?
Where the system is accessible online and you provide appropriate access, yes. Otherwise we work from an agreed shared sheet updated in real time.
What happens when a customer cancels?
It is recorded immediately and, if you keep a waiting list, the agent starts calling it so the slot gets refilled the same day.
Can we measure the effect?
Yes. We report confirmed, cancelled and unreachable counts daily, and track the no-show rate monthly so you can see whether it is working.
Get an appointment handling quote
Tell us how many appointments you run in a day and how they are recorded.
Every no-show is an hour you cannot sell twice
Ask for a quotation on confirmation and reminder calling.