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Call centre solutions

Never miss a customer again

Professional call centre and customer communication solutions for growing businesses. A dedicated representative answers your calls and your business WhatsApp under your company identity, during the hours you agree.

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  • Dedicated agents
  • Your own business line
  • Calls and WhatsApp
  • Daily reporting
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    An illustration of a typical morning on a dedicated desk.

    Dedicated agentAssigned to your business, not a shared pool.
    Your business lineA dedicated number, answered in your name.
    Calls and WhatsAppOne person owns both channels.
    Daily reportingPlus weekly and monthly summaries.

    What a dedicated agent actually does

    The scope is agreed in writing before day one, and the agent works to your script and your business rules. This is not a shared call bank handling ten companies at once.

    • Answers every incoming customer call professionally, as your company
    • Gives information from the guidelines you approve, and nothing beyond them
    • Records each inquiry and request so nothing is lost
    • Coordinates appointments and bookings where that applies
    • Makes the outgoing calls you assign — follow-ups, confirmations, feedback
    • Replies to business WhatsApp using approved templates
    • Transfers urgent matters straight to your named contact
    • Sends you a daily summary of the desk
    A Starliks BPO agent handling a customer call
    Your customers hear your company name, not ours.

    Choose your industry

    The greeting, the questions and the escalation rules are different in a clinic and in an online shop. Pick the page closest to your business.

    Educational institutes

    Educational institutes

    Course inquiries, registration follow-ups, parent calls, trial class and class reminders.

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    Appointment & Reservation Services

    Appointment & Reservation Services

    Appointment coordination and confirmation, availability inquiries, reminders and escalation.

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    Online businesses and e-commerce

    Online businesses and e-commerce

    Order confirmation, delivery coordination, complaints routing and WhatsApp inquiries.

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    Small and medium businesses

    Small and medium businesses

    Enterprise-level customer support without enterprise-level overheads.

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    Or choose the service you need

    Take the whole desk, or just the piece that is failing.

    Inbound call handling

    Every call answered, logged and routed under your business identity.

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    Outbound calling

    Follow-ups, confirmations, feedback calls and partner communication you assign.

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    Business WhatsApp management

    One team for your calls and your WhatsApp, with approved templates.

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    Customer follow-up

    The quotes, leads and service calls that quietly go cold.

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    Appointment confirmation

    Fewer no-shows, without your staff spending the afternoon on the phone.

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    Typical capacity: 40 to 60 calls per agent, per working day

    That is the honest range for an experienced agent handling real conversations rather than reading two lines from a card. Capacity varies by business, and this is a planning guide rather than a service level guarantee.

    What moves the number:

    • Average length of your calls
    • How many callers ring off before the line is picked up
    • How complex your customers' questions are
    • Waiting time between calls at quiet hours
    • Anything extra your process asks the agent to do per call

    If your volume is heavier than one desk can carry, we add a second agent rather than stretching one.

    around 40 on a normal day up to 60 when calls are short

    What's included in a dedicated desk

    • A dedicated professional call centre agent
    • A dedicated business telephone line
    • Business WhatsApp handling
    • Inbound and outbound call management
    • Professional customer service to your script
    • Call logging and record keeping
    • Customer and partner message management
    • Customer feedback collection
    • Escalation of urgent matters to your contact
    • Daily, weekly and monthly performance reports
    • Script and template preparation
    • A review and tuning period after go-live
    Available at extra cost, quoted separately: WhatsApp bulk messaging, SMS marketing, customer surveys, promotional calling, lead generation, database cleansing and appointment booking campaigns.

    From first call to live desk

    There is no setup charge and no software for you to buy.

    We listen in

    A short call to understand who rings you, what they ask, and what a good answer sounds like in your business.

    We write the script

    Greetings, answers, escalation rules and WhatsApp templates, drafted for your approval. Nothing goes live until you sign it off.

    We assign the line

    A dedicated business number is set up for your account, plus the WhatsApp arrangement that suits your setup.

    Your agent trains

    Your named agent learns your products, prices and procedures, and runs dry calls with your team.

    The desk opens

    Calls start flowing, you get a daily summary from day one, and we tune the script over the first fortnight.

    Pricing

    Affordable and flexible packages, quoted for your volume.

    We do not publish one price for every business. Pricing depends on call volume, working hours, complexity and the services you need. What we can promise is that the quotation is itemised, there is no setup fee, and anything outside the agreed scope is quoted separately rather than appearing on an invoice.

    • One monthly service fee, agreed in writing
    • Invoicing and payment terms set out in the agreement
    • Scale up, scale down or pause as volume changes
    • Additional campaigns and projects quoted individually
    Get your call centre quote

    Indicative example

    A dedicated call centre agent with a business line and business WhatsApp handling has been quoted at LKR 40,000 per month on a promotional basis, against a standard fee of LKR 55,000.

    Indicative and subject to scope. Your figure depends on hours, volume, languages and the services included. Promotional rates are time-limited. Ask for a written quotation for your business.

    Frequently asked questions

    How does an outsourced call centre service actually work?
    You tell us what comes in and how you want it handled. We write scripts and templates, you approve them, we assign a dedicated agent and a dedicated business number, and the agent starts answering as your company during the agreed hours. You receive a daily log and regular reporting.
    Will the agent represent my business?
    Yes. The agent answers using your company name and your approved greeting, on a number assigned to your account. To the caller it is your front desk.
    Can you use our own scripts?
    Yes. If you already have scripts, price lists or FAQs we work from those. If you do not, we draft them from a scoping conversation and you approve the final version.
    Can you handle our business WhatsApp?
    Yes, and most clients ask for it. The agent replies using templates you approve, forwards anything needing your decision, and keeps records where your process requires them.
    Can you make outbound calls?
    Yes — follow-ups, appointment confirmations, feedback calls, customer information updates and communication with suppliers or partners you assign.
    Can you handle appointment confirmations?
    Yes. We confirm bookings, remind customers before the date, and reschedule or flag cancellations according to your rules.
    Can the service scale as our business grows?
    Yes. Start with part of a day or a single process, then extend hours or add a second agent when volume genuinely needs it. Reporting and back-office work can be added to the same account.
    What information do you need from us?
    A description of your products or services, current prices or a price list, your FAQs or common questions, the escalation contacts, and the working hours you want covered.
    How are calls and activities reported?
    A daily log of calls and messages, plus weekly and monthly summaries showing volumes, common questions and anything still open. Reporting format is agreed during scoping.
    Do you guarantee sales or conversions?
    No. Our agents manage conversations and follow-up professionally, but conversions depend on your pricing, product and the customer's own decision. We will not promise a result we do not control.

    What to tell us

    You do not need exact figures. Rough numbers are enough for a first quotation.

    • Roughly how many calls come in on a normal day
    • The hours you want covered
    • Whether WhatsApp should be handled too
    • Whether you need outgoing calls, and what kind
    • Which languages your customers speak
    Not ready for a form? Send a WhatsApp message with your industry and your daily call volume, and we will reply with a ballpark figure.

    Get your call centre quote

    Tell us roughly how many calls you handle and when. We reply with an itemised quotation within one working day.

    Also needed

    We reply within one working day. Your details are used only to prepare your quotation and are never sold or shared. Prefer to talk first? Message us on WhatsApp.

    Every missed call is a customer calling someone else

    Get a written quotation with the scope spelled out, and decide with real numbers in front of you.

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