Call centre for online business

Your online business is open. Make sure someone is always answering.

Order confirmation, delivery coordination, WhatsApp inquiries and complaint routing, handled by a dedicated agent so your customers get an answer while they are still interested.

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Order confirmation
Delivery coordination
WhatsApp inquiries
Complaint routing

Online customers do not wait

Someone sees your post at 8pm, sends a message asking the price, gets no reply for two hours, and buys from the next page in their feed. The advertising money is already spent by then.

The other half of the problem is after the sale. Unconfirmed orders turn into failed deliveries, failed deliveries turn into returned stock and courier charges, and nobody has time to call every customer before the rider leaves.

A dedicated agent covers both ends: replying while the customer is still interested, and confirming the order before it goes out the door.

Who this is for

Facebook and Instagram businesses
E-commerce websites and online retailers
Home-based and small-batch businesses
Delivery and food businesses
Online service providers
Anyone selling mainly through WhatsApp

What your agent handles

The whole conversation, from first inquiry to delivery confirmed.

Customer inquiries answered by phone and WhatsApp
Product, price, stock and delivery questions
Order confirmation calls before dispatch
Address and contact detail verification
Delivery coordination and status updates
Failed delivery follow-up and rescheduling
Complaint capture and routing to your team
Return and exchange coordination per your policy
Follow-up calls on abandoned or unconfirmed orders
Customer feedback collection after delivery
Promotional and campaign calling when you ask for it
A daily record of orders confirmed, held and cancelled

Confirming orders before dispatch is usually the single highest-value call in an online business. It is the one we recommend starting with.

A day on the desk

A normal day for an online seller's desk.

Inquiries answered

Messages and calls from your posts and ads answered promptly with approved product and price information.

Orders confirmed

Every new order called or messaged to confirm the item, the address and the amount before it is dispatched.

Deliveries coordinated

Riders and courier queries handled, customers told when to expect their parcel.

Problems routed

Complaints, damages and returns captured with the detail you need, and passed to the right person on your side.

Daily summary

Confirmed orders, held orders, cancellations and complaints, in one message at the end of the day.

What changes for you

Replies fast enough to keep the customer interested
Fewer failed deliveries and fewer courier charges
Advertising spend that produces conversations, not silence
Complaints captured properly instead of arguing in the comments
Feedback collected while the experience is fresh
Your evenings back

An illustration of managed WhatsApp handling.

Frequently asked questions

Can you reply to inquiries in the evening?

Working hours are agreed with you, and evening or weekend cover can be included in the scope if that is when your customers are active. Tell us your busiest hours and we will price them.

Can you work inside our WhatsApp account?

We manage your business WhatsApp according to the arrangement that suits your setup, replying with templates you approve and forwarding anything that needs your decision. The arrangement is confirmed during scoping.

Do you confirm orders before delivery?

Yes, and we recommend it. Confirming the item, address and amount before dispatch is the cheapest way to reduce failed deliveries.

Can you handle both Sinhala and English?

Tell us which languages your customers use and we will staff the desk accordingly and write the scripts in those languages.

Will you push customers to buy?

The agent will answer well, follow up properly and give the customer a reason to decide. We will not promise conversion rates, because pricing, product and competition decide that, not the call.

Before you send

Rough numbers are fine — we only need enough to price it.

Roughly how many orders and inquiries per day
Whether they arrive by WhatsApp, phone or your website
Your busiest hours, including evenings
Whether you want order confirmation calls
Which languages your customers use

Get an online business call centre quote

Tell us where your orders come from and how many you handle. We will send an itemised quotation.

Leave this empty if you are human

Full name *

Company name *

Business email *

Phone / WhatsApp *

Industry *

City / country

Service required *

Incoming calls per day (approx.)

Outgoing calls per day (approx.)

Preferred working hours

Number of employees (optional)

Also needed

WhatsApp management Appointment handling Follow-up calls After-hours cover

Tell us what you need

Preferred contact method

We reply within one working day. Your details are used only to prepare your quotation and are never sold or shared. Prefer to talk first? Message us on WhatsApp.

Answer while they are still interested

Get a quotation for inquiry handling, order confirmation and WhatsApp management.

Get a free quote WhatsApp us